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British Airways was branded a ‘budget airline’ by bent barter today afterwards the carrier’s arrangement comatose for the seventh time in a year today. 

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The abstruse accountability sparked huge delays and chain at London’s two better airports – Heathrow and Gatwick. Issues were additionally appear at London City. 

Pictures emerged of queues up to eight rows abysmal at the check-in board of Gatwick Airport. 

Despite it alone abiding 20 minutes, flights from the basic to destinations including, Athens, Milan, Malta, Malaga, Glasgow and Dubrovnik were all delayed by the fault.

Some cartage were alike ashore on planes on the aerodrome as they waited for the affair to be resolved. While others were clumsy to analysis in online for their flights and were told they had been ‘departed’. 

And abounding took to Twitter to accurate their complete abuse at British Airways. 

The abstruse accountability sparked huge delays and chain at London’s two better airports – Heathrow and Gatwick (pictured)

Pictures emerged of queues up to eight rows abysmal at the check-in board of Gatwick Airport

Dr Lynn Roseberry tweeted this account of the bag bead at Copenhagen Airport this morning

JBS wrote: ‘Remain competitive?? You’re way abaft and can’t see BA anytime actuality aggressive again. 3 brilliant account airline’

Tom said: ‘These canicule I accomplish an “anyone added than BA” aphorism aback flying. Account airline service, appropriate airline prices. Age-old planes. I’ll pass.’

Christopher Lowery posted: ‘You’re accident your cast authority for a generation. You can’t get that back. Cruz allegation go.’

And addition user added: ‘Another day, addition British Airways systems abortion causes chaos.’ 

The annihilate lasted about 20 account and Heathrow has said operations are active as normal.

The airline said it was accepting to use a chiral check-in action which takes best than the computerised system.

One commuter declared the bag bead breadth at Heathrow Terminal 5 as ‘almost at a standstill’. 

Holidaymaker Amanda Jane Porter tweeted: ‘T5 is complete annihilation with systems down!!’Very black barter larboard appropriate and centre. #stillqueuing.’ 

Another commuter wrote: ‘Total anarchy at Heathrow.’ 

Laura O’Leary said: ‘please array out your abortive systems. I acquire yet afresh been put off a flight this morning. NOT GOOD ENOUGH!!!! #joke’

A backer for the airline wrote on Twitter: ‘We’re experiencing some issues with our check-in arrangement this morning. We’re apologetic for any aggravation this is causing.’ 

A BA agent afterwards said: ‘Customers are actuality arrested in as accustomed afterwards an beforehand botheration was resolved. 

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‘We are apologetic for the acting analysis in problems which acquired some delays for our barter aboriginal affair this morning.

‘This affair is now bound and our agents are alive collapsed out to advice barter get away on their holidays.’    

The new BA ‘FLY’ arrangement aboriginal bankrupt bottomward on June 19 aftermost year, aloof weeks afterwards aboriginal actuality introduced. Both of London’s above airports were afflicted with bodies accusatory of ‘hour-long’ delays aback the IT annihilate brought bottomward the check-in systems and boarding aboideau systems.

The arrangement afresh suffered addition abortion on July 7, 2016, with some holidaymakers alike angry away from their flights due to the chaos. Two-hour, seven-lane queues formed at all BA check-in gates at Terminal 5 at London Heathrow as agents struggled to accord with the huge numbers of people. Aboriginal and business chic cartage were the affliction affected.

The IT annihilate came as several families were attractive to get away on ceremony afterwards clandestine and Scottish academy agreement concluded for the summer. There were additionally claims that there were not abundant seats on flights because of allocation problems with the booking system, while a brace was additionally angry away from a flight to Japan area they were due to marry. 

British Airways barter (pictured) were larboard continuing in huge queues at Heathrow afterwards an  computer botheration on July 7 aftermost year

Less than a ceremony afterwards and the check-in arrangement bankrupt bottomward yet again. On July 13, diffuse queues formed already afresh at Terminal 5, Heathrow afterwards the ‘FLY’ arrangement suffered added abstruse problems

Five canicule afterwards it bankrupt bottomward already afresh and on this break TV presenter Phillip Schofield was amid those to berate the airline for the delays. He took to Twitter to alive cheep his ordeal after missing his British Airways flight on one of the busiest aerial canicule of the year.

The TV star, 54, waited for two hours afterwards the airline’s check-in computer arrangement chock-full alive at the flagship Terminal 5 at London’s Heathrow, afore accepting to go home again.

The IT annihilate additionally hit Gatwick and acquired huge queues as hundreds of accoutrements of families alpha activity away for their summer holidays. Long queues snaked beyond terminal barrio as angered cartage said BA workers were boilerplate to be apparent or ‘pretending to be on the phone’.

In a alternation of amusing media posts, Mr Schofield said: ‘In the chain two hours and not one affiliate of agents to allocution to. Love you usually, today you are s***’. He added: ‘There’s no announcements, no advice aback the planes left, no advice at all’.

TV presenter Phillip Schofield was amid those to berate the airline for the delays aback it suffered yet addition IT annihilate on July 18, 2016. He took to Twitter to blog his affliction afterwards missing his BA flight on one of the busiest aerial canicule of the year

A few hours later, accepting accustomed up, he said: ‘On our way aback home afresh @British_Airways’.

On September 6, 2016, another IT annihilate acquired austere problems with the airline’s check-in systems about the world.

Travellers beyond the UK and U.S. complained of diffuse queues due to the abstruse problem. 

Pictures of the anarchy acquaint online showed cartage abandoned with their accoutrements at check-in desks in above airports about the apple including London Gatwick, Heathrow, Edinburgh and Newcastle in the UK, and Chicago O’Hare International Airport, San Francisco, San Diego, Las Vegas, Phoenix, Atlanta and Seattle in the US.

The ‘worldwide computer glitch’ additionally acquired problems in the Bahamas, Mexico City, Amsterdam, Toronto, Berlin, Vienna, Rome and Durban, South Africa.

In May this year and IT architect allegedly bootless to chase able action at a Heathrow abstracts centre and acquired ‘catastrophic concrete damage’ to servers abrogation 75,000 abandoned beyond the globe.

In May this year and IT engineer allegedly bootless to chase able action at a Heathrow abstracts centre and acquired ‘catastrophic concrete damage’ to servers abrogation 75,000 abandoned beyond the globe.

The abeyance lasted aloof 15 account but it chock-full online check-in, ashore planes and bankrupt accoutrements systems and meant BA was clumsy to resume a abounding agenda for four days.

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Some cartage were still cat-and-mouse to be reunited with their accoutrements about a ceremony on in bristles canicule of anarchy for the airline.   

A agent for Heathrow Airport said: ‘Due to issues accomplished beforehand with the British Airways check-in system, some cartage accomplished accessory delays in Terminal 5. 

‘We apologise for this acquaintance and can affirm the affair has now been resolved.’ 

The disruption comes about two months afterwards added than 670 flights were annulled due to a ability abortion over the bounce coffer ceremony weekend. 

In May this year and IT engineer allegedly bootless to chase able action at a Heathrow abstracts centre and acquired ‘catastrophic concrete damage’ to servers abrogation 75,000 abandoned beyond the globe.

The abeyance lasted aloof 15 account but it chock-full online check-in, ashore planes and bankrupt accoutrements systems and meant BA was clumsy to resume a abounding agenda for four days.

Some cartage were still cat-and-mouse to be reunited with their accoutrements about a ceremony on. 

What IS activity amiss with BA? IT meltdown, poor service, the end of chargeless aliment – no admiration loyal barter of ‘the world’s favourite airline’ say it’s not what it acclimated to be

Let down: Jenny and Neil Morgan

Paul Thomas for The Daily Mail 

Jenny and Neil Morgan had planned the ceremony of a lifetime to South America this November.

The couple, in their 60s, splashed out accoutrements of pounds on British Airways flights to Lima, the basic of Peru. 

Their bout would booty in the age-old Incan burghal of Machu Picchu in the Andes, the arresting beaches of Uruguay and, finally, the birthplace of tango dancing, Buenos Aires in Argentina.

But in April, the Morgans’ affairs began to break aback they logged on to the BA website to acquisition their flights had been annulled — and the airline hadn’t told them.

When they contacted BA, it said it had chock-full application the avenue to Lima altogether a ages earlier.

The Morgans were offered three choices: a abounding refund; a flight from London to Madrid and afresh addition from Madrid to Lima with BA’s sister company, Iberia — abacus at atomic bristles hours to their journey; or agreeable the adventure over two days, with an brief break in Madrid.

They didn’t adorned aerial 18 hours in one day, but BA banned to pay for the amount of a £200 auberge if they chose to breach the adventure in two.

We anticipation BA would feel accusable for absolution us down, but we’ve been larboard with the consequence that it couldn’t affliction less 

Jenny Morgan, BA customer 

Despite its blunders, BA offered aloof 20,000 Avios credibility as advantage — the agnate of a acknowledgment flight from London to Prague.

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The airline additionally banned to acquiesce the couple, from South-West London, to use their Avios credibility to advancement to business class, answer that its adherence arrangement doesn’t assignment with Iberia flights.

‘We anticipation BA would feel accusable for absolution us down, but we’ve been larboard with the consequence that it couldn’t affliction less,’ says Jenny Morgan. ‘British Airways isn’t the airline it acclimated to be.’

After Money Mail intervened, BA accustomed the Morgans to use Avios credibility to advancement their flights.

The brace are amid a growing cardinal of loyal BA barter accusatory of bottomward standards. 

Grounded: The airline annulled flights afterwards warning

Over the accomplished year, the airline has scrapped adulatory commons on brief flights, cut leg allowance to accomplish way for added seats on some planes and suffered an IT accident that saw about 75,000 passengers’ flights annulled or delayed.

If you are advantageous a premium, you actually acquire the appropriate to apprehend a acceptable service 

Frank Brehany, biking expert 

The airline appeared on Money Mail’s Wooden Spoon shortlist for poor chump account for the aboriginal time in January this year, and readers now commonly accuse of bare advantage aback article goes wrong.

Passengers ache that they are advantageous for a top-of-the-range acquaintance with BA, but accepting the array of account they accessory with account carriers. 

Heading abroad? Accomplish abiding you abstain ample coffer fees on your ceremony spending. 

Most acclaim and debit cards will allegation ample fees of about 3 per cent for adopted transactions, with added accuse for abandoning banknote abroad.

There are several accepted accounts and acclaim cards which action bargain fees or abandon across accuse altogether.

 Alternatively you could accede a prepaid bill card.

FairFX is alms This is Money and MailOnline readers a chargeless MasterCard prepaid card (usual cost £9.95).  

Even approved capital fliers, such as Queen guitarist Brian May, accuse of poor amount for money — in Mr May’s case, because the appearance from his ‘window seat’ was obstructed.

Despite the complaints, BA still accuse appreciably added than rivals on the aforementioned routes.

A absolute flight from Heathrow to Faro, Portugal, for two adults and two accouchement on August 25 would amount £178 with Monarch, but £456 with BA — £278 more. Flights from Gatwick to Orlando would be £746 with Thomas Cook Airlines and £4,526 with BA — £3,780 more.

The aggregation rakes in huge profits, authoritative £662 actor in the aboriginal six months of the year, up 17.4 per cent on the aforementioned aeon in 2016.

Frank Brehany, an absolute biking expert, says: ‘Customers will attending at the IT problems, the abatement of chargeless aliment and amaranthine disputes with agents and see a aggregation belt-tightening in the face of antagonism from account airlines.

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‘If you are advantageous a premium, you actually acquire the appropriate to apprehend a acceptable service. 

This should serve as a wake-up alarm for the management. If they acquire to customers, they can be the abundant cast they were.’

David and Carol Cole acquire been larboard out of abridged by BA, afterwards their flight from Nice to London in May aftermost year was annulled due to strikes by French air cartage controllers.

The couple, from Hambrook, West Sus, couldn’t get through to BA over the phone, so were affected to book new flights on its website.

BA has banned to acquittance the £451 cost, adage that the Coles should acquire rebooked by phone. It offered to acquittance the £93 they paid appear their aboriginal flights and bandy in 17,000 Avios credibility (enough to fly from London to Helsinki and back).

David, 70, a retired computer engineer, says: ‘I fought their action for a year because we alone appetite our money back. But, in the end, I had to acquire it. We acquire aureate with BA for years, but now I don’t appetite to fly with them again.’

In January, BA scrapped the adulatory aliment and alcohol it acclimated to action on best brief flights. Barter who appetite refreshments allegation now pay for Marks & Spencer goods.

Slashing costs: Alex Cruz

At the centre of British Airways’ chump account issues is its boss, Alex Cruz. He was brought in from account airline Vueling in April 2016 to carve costs and advice BA attempt with Ryanair and EasyJet.

But the 51-year-old, from Bilbao, Spain, has had to action off suggestions he has angry BA into a account airline by ditching chargeless aliment and abbreviation leg space. The ancestor of four, who lives in London, started his career at American

Airlines in 1990 and became armchair and arch controlling of Vueling in 2009.

After May’s IT meltdown, he said: ‘We apologise abundantly for the accident that barter of ours acquire had to go through.’   

Disappointed: Barbara and Keith Workman had accepted a chargeless meal and alcohol on their flight to Cyprus

Barbara and Keith Workman, 70 and 73, appointed a flight to Cyprus to bless their aureate bells anniversary. 

They chose BA partly because they admired the abstraction of a chargeless meal and drink. The couple, from Lincolnshire, accustomed an email in May, advertence that their booking had been adapted and they were no best accepting a chargeless meal.

Attached to the email was the new, paid-for Marks & Spencer menu. And it wasn’t cheap: a smoked British bacon cycle (£4.75), a packet of alkali and alkali crisps (£1.10) and a 330ml can of Heineken (£4) will set you aback £9.85.

Barbara says: ‘British Airways has gone decline badly. That was apparently the aftermost time we will be able to fly, due to ill-health, and it has been spoilt.

‘I apperceive the aliment was free, but that is what we were promised aback we booked, and afresh we were told we could not acquire it any more.’

Hollie Thrasher, a 25-year-old law apprentice from London, was offered aloof £38 in advantage aftermost ages aback BA damaged her new £120 Linea attache on a flight to Miami.

When Hollie and her mother, Lynne, 54, calm the attache from the accoutrements carousel in the U.S., the advanced alcove was abominably ripped. Hollie was told the best she’d get in advantage was $50 (around £40) — not about abundant for a like-for-like replacement. ‘Someone at BA beatific me a articulation to a attache they believed to be agnate to the one I had, but it wasn’t at all,’ says Hollie.

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‘It was the amiss size, didn’t acquire as abounding auto and was a division of the price.’ Clumsy to acquisition a acceptable backup for $50, she was affected to blanket a bandage about her burst case for the flight home.

‘I can’t allow £120 for a new case, abnormally aback I wasn’t amenable for damaging it,’ she adds.

Sue and Chris Whitehead, 43 and 47, were amid the 75,000 bodies whose flights were annulled in BA’s IT blast over the May coffer holiday. 

The beating ashore 726 flights and could amount the airline up to £58 actor in compensation.

Sue and Chris angry up at Heathrow with their accouchement — Isobel, nine, and Daisy, six — to acquisition their flight to Asturias, arctic Spain, was cancelled. It took the brace 36 hours to get through to addition at BA chump services.

When they did, they were anon refunded £220 for the flights, but were told to affirmation alone for the £1,000 they had spent on hotels, car rental and beforehand booking for activities such as canoeing and caving.

I would never fly with them afresh if that’s the way they amusement loyal customers 

Sue Whitehead, BA customer

They had to delay three weeks for a response, alone to be told they would acquire to affirmation through Iberia, one of BA’s sister airlines.

Under EU rules, it is the flight operator, Iberia, that is accountable to pay compensation, alike admitting the Whiteheads appointed with BA.

Sue, buyer of a administration consultancy, says: ‘I am disgusted with the way BA has advised us. I would never fly with them afresh if that’s the way they amusement loyal customers.’

A BA agent says: ‘We’re actual apologetic for the disruption over the May coffer ceremony weekend. It is anniversary airline’s albatross to handle advantage claims, and we accurately referred our customer’s complaint to the operating carrier, Iberia.’

The airline abhorrent a computer malfunction for declining to let Jenny and Neil Morgan apperceive that it had chock-full alms flights to Lima.

Its agent says: ‘We acquire been in blow with Mrs Morgan to apologise and action a action of goodwill. We acquire offered a abounding acquittance of the flights, or to rebook with an another carrier.’

It has additionally apologised to Mr Cole for the abandoning of his flight.

‘We are refunding the Avios and banknote he paid for his aboriginal tickets,’ says the spokesman. ‘Had Mr Cole alleged us, we would acquire been able to rebook his flights for free.

‘Because he fabricated another arrange independently, we are clumsy to acquittance the new tickets.’

British Airways provides best and amount for all customers. Our barter acquaint us they appetite low fares 

Money Mail asked why Hollie Thrasher had been accustomed so little amends for her damaged suitcase. BA said: ‘We acquire offered to analysis the acquittal on cancellation of affidavit of purchase.’

The airline’s agent says: ‘British Airways provides best and amount for all customers. Our barter acquaint us they appetite low fares. 

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‘Being added efficient, through measures such as accretion the cardinal of seats in abridgement cabins on some aircraft and alteration our accouterment artefact for brief abridgement customers, enables us to action added low fares and allows us to advance in our customers.

‘We don’t consistently get aggregate right, but we acquire to barter so we can accommodated alteration preferences.’

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